Self-Catering FAQs: Check-In, Pets and Firewood
First-time cottage guests often have the same handful of questions. What time can we get in? Are towels provided? Do we pay for firewood? Is the dog really welcome? This self catering FAQ answers the most common ones in plain language.
Policies differ between properties, so treat the answers as general guidance and always confirm details with your owner or agent. Where a specific rule would need checking, we have said so.
Booking and arrival
What time is check-in and check-out?
Most cottages have set times, often mid-afternoon for arrival and mid-morning for departure, because the property has to be cleaned and prepared between guests. Exact times vary, so check your booking confirmation.
If you expect to arrive early or leave late, ask in advance. Some owners can help if the property is free, but it is never guaranteed.
How do I get the keys?
Methods vary. Some owners meet guests in person, others use a key safe with a code sent before arrival, and some leave keys in a set place. Your confirmation should explain. Keep the instructions somewhere you can access without a mobile signal.
What if I will arrive late?
Let the owner know your estimated arrival time. Rural roads can be slow, and in winter it will be dark. Ask about outdoor lighting, parking and the easiest route in the dark.
What happens if I need to cancel?
Check the cancellation policy before booking. Travel insurance may help in some circumstances, but cover varies, so read the policy carefully. If you are unsure, seek advice from an insurance professional.
What is provided
Are bed linen and towels included?
Some cottages include them, others offer them for hire, and some expect you to bring your own. Check the listing. If you bring towels for the beach, loch or hot tub, remember these are often separate.
What is in the kitchen?
Most self-catering cottages provide basic cookware, crockery, cutlery, a cooker and a fridge. Dishwashers, microwaves and washing machines vary. Salt, oil, tea and washing-up liquid may or may not be supplied, so it is wise to bring starter supplies for the first night.
Are toiletries or a high chair provided?
Toiletries rarely are, so bring your own. High chairs and travel cots are available at some cottages, but numbers are limited, so request them in advance.
Heating, fuel and firewood
Is heating included in the price?
This depends on the property. Some include all heating and electricity, while others charge for certain fuels or for use above a set level. Read the listing and ask if it is not clear.
Is firewood provided?
Policies vary. Some owners supply a starter amount, others charge per basket or bag, and some ask guests to buy locally. Ask how much is included and what extra costs.
How do I use a wood stove or open fire safely?
Ask the owner for instructions, and follow them. General principles include:
- Use only the recommended fuel
- Keep flammable items away
- Use a fireguard if supplied
- Never leave a fire unattended
- Dispose of ashes only as directed
- Make sure smoke and carbon monoxide alarms are working
Don’t burn rubbish or treated wood. If you smell smoke or gas, or an alarm sounds, leave the property and call the emergency services.
What if the cottage feels cold on arrival?
Stone buildings can take time to warm. Check the heating, and let the owner know if there is a problem. In winter, ask whether heating is set to come on before arrival.
Are there electric hobs or gas cookers?
Both are possible. Ask if you are used to one type. For gas, make sure you know how to turn it off.
Pets
Are dogs allowed?
Many Scottish cottages welcome dogs, but not all. Some limit the number or size, some charge a fee and some restrict dogs to certain rooms. Always check before booking and mention your dog when you book.
What should I bring for my dog?
A bed or blanket, towels for wet paws, bowls, lead, waste bags, food and any medication. Bring a throw for sofas if allowed, and a crate if your dog uses one.
Can I leave my dog alone in the cottage?
Rules vary, and some owners prohibit it. Consider your dog’s temperament and the owner’s policy. Never leave a dog in a car in warm weather.
What about walking dogs near livestock?
Keep dogs on leads around farm animals and during bird nesting season. Follow local signs and the Scottish Outdoor Access Code.
Are other pets allowed?
Usually this is by arrangement. Ask first.
Internet, TV and signal
Is there Wi-Fi?
Many cottages offer it, but speeds can be slow in rural places. If you need to work, ask about broadband type and typical speed.
Will my mobile work?
Coverage in the Highlands can be patchy and varies by network. Ask the owner which networks work best, and download maps and entertainment before you go.
During your stay
What if something breaks or does not work?
Contact the owner or agent as soon as possible, using the number in your arrival information. Be clear and polite. Most owners want to fix issues quickly.
Do I need to clean before I leave?
Most cottages expect you to leave the property in a reasonable state: dishes washed, rubbish removed, bins out and so on. A final clean is usually done by staff, but check the guest information.
Are there house rules?
Most properties have rules about smoking, noise, parking, visitors and use of hot tubs or stoves. Read them on arrival.
For more on choosing a property and what to ask before you book, read our guide to choosing the right self-catering cottage. For what to bring, see our packing guide for changeable Scottish weather.
How to Choose the Right Self-Catering Cottage
Conclusion
Most self-catering questions have simple answers once you know who to ask. Read your booking terms, check the details that matter to your group, whether that is dogs, firewood or Wi-Fi, and keep the owner’s contact handy. A little preparation makes the first evening easy.